Privacy Policy

This Privacy Policy ("Policy") is issued by cika4d ("Company", "We", "Us", "Our") and applies to all personal data collected, processed, and stored in connection with your access to and use of the cika4d platform, available at https://cika4d.click, and all associated mobile applications and services (collectively, the "Platform").

We take the privacy of our users seriously. cika4d is committed to handling all personal data with the highest standard of care, in compliance with applicable data protection laws and regulations. This Policy explains in plain terms what personal data we collect, why we collect it, how we use and share it, and what rights you have as a data subject.

By registering an Account on cika4d, accessing the Platform, or otherwise providing us with personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform.

For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including but not limited to name, identification number, contact details, financial information, location data, and online identifiers.
• "Processing" means any operation performed on Personal Data, whether automated or manual, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means cika4d, the entity that determines the purposes and means of Processing Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of cika4d, strictly in accordance with our instructions.
• "Data Subject" means the natural person whose Personal Data is being processed — in most cases, you, the registered player or website visitor.
• "Consent" means freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data.
• "KYC" means Know Your Customer — the identity and age verification process conducted by cika4d to comply with applicable anti-money laundering and responsible gambling obligations.

cika4d is the Data Controller responsible for your Personal Data collected through the Platform. All enquiries, requests, or complaints regarding your data should be directed to our Data Protection contact, the details of which are provided in Section 15 (Contact Us) of this Policy.

cika4d collects Personal Data from you through several channels — at registration, through use of the Platform, via KYC verification, through customer support interactions, and automatically via technical systems. The categories of data we collect include:

4.1 Data You Provide Voluntarily. The majority of Personal Data we hold is provided directly by you during registration, during the KYC process, or when you contact our support team. Providing accurate data is a condition of using the Platform — see our Terms & Conditions for full details.

4.2 Data Collected Automatically. When you use the Platform, certain technical data is collected automatically by our systems for security, fraud prevention, and platform optimisation purposes. This includes IP addresses, device fingerprinting data, and session activity logs.

cika4d processes your Personal Data for the following specific purposes. We process only the minimum data necessary for each purpose, in accordance with the principle of data minimisation.

• Account Registration & Management: To create and maintain your cika4d Account, verify your identity, manage your profile, and authenticate your access to the Platform.
• KYC & Age Verification: To verify that you are at least 21 years of age and to comply with our anti-money laundering (AML) obligations. KYC is mandatory for all withdrawal requests above applicable thresholds.
• Payment Processing: To process deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, and Hong Leong. All transactions are denominated in Malaysian Ringgit (MYR).
• Service Delivery: To provide access to casino games, live dealer tables, sports betting markets, and all other Platform features.
• Customer Support: To respond to enquiries, handle complaints, process disputes, and maintain records of communications for quality assurance and compliance purposes.
• Fraud Prevention & Security: To monitor Platform activity for suspicious behaviour, detect and prevent fraud, money laundering, and unauthorised Account access, and to comply with regulatory obligations.
• Responsible Gambling: To administer responsible gambling tools including deposit limits, session reminders, reality checks, and self-exclusion requests, and to identify accounts that may be displaying problem gambling behaviour.
• Marketing & Promotions: To send you relevant promotional communications — including bonus offers, VIP programme updates, and Platform news — where you have given your consent or where we have a legitimate interest to do so. You may opt out at any time via your Account settings.
• Legal Compliance: To fulfil our obligations under applicable laws, regulatory directives, and judicial orders, including anti-money laundering laws and data protection regulations.
• Platform Improvement: To analyse usage patterns, improve game performance, optimise the user interface, and develop new features based on aggregated, anonymised usage data.

cika4d processes your Personal Data under one or more of the following legal bases:

cika4d does not sell, rent, or trade your Personal Data to third parties for their own marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment Service Providers: Data necessary to process transactions is shared with our payment partners (including the operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and the respective banking institutions) strictly for the purpose of completing your requested transaction.
• KYC & Identity Verification Partners: Identity and address verification documents may be shared with third-party KYC service providers who process this data on our behalf under strict data processing agreements.
• Game Content Providers: Anonymised or pseudonymised gaming activity data may be shared with licensed game studios to facilitate gameplay, resolve technical disputes, and audit RTP compliance.
• IT & Cloud Service Providers: Data may be stored and processed on servers managed by our infrastructure and cloud service providers, who act as Data Processors bound by contractual obligations to protect your data.
• Fraud Prevention & AML Agencies: We may share data with specialist fraud prevention databases and anti-money laundering screening services to detect and prevent financial crime.
• Regulatory Authorities & Law Enforcement: We may disclose Personal Data to government authorities, regulators, or law enforcement agencies where we are legally required to do so, or where we believe disclosure is necessary to prevent or detect crime.
• Legal Advisers: In the context of a dispute, legal proceedings, or regulatory investigation, we may share relevant data with our legal representatives under strict confidentiality obligations.

cika4d retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Active Account Data: Retained for the duration of your Account being open and active on the Platform.
• Financial Transaction Records: Retained for a minimum of seven (7) years following the date of the transaction, in compliance with applicable anti-money laundering and financial record-keeping obligations.
• KYC Verification Documents: Retained for a minimum of five (5) years following Account closure or the completion of the KYC process, in accordance with AML regulatory requirements.
• Customer Support Communications: Retained for a period of three (3) years following the resolution of the relevant support interaction.
• Marketing Preference Data: Retained until you withdraw your consent or opt out of marketing communications, plus a reasonable period thereafter for suppression purposes.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be attributed to you as an individual.

cika4d implements comprehensive technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your device and the cika4d Platform is encrypted in transit using industry-standard 256-bit SSL/TLS encryption.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256 encryption standards.
• Two-Factor Authentication (2FA): Available to all Account holders as an additional layer of access security.
• Access Controls: Strict role-based access controls ensure that Personal Data is accessible only to cika4d staff who require it to perform their legitimate duties.
• Regular Security Audits: Our Platform and infrastructure undergo regular penetration testing and security audits conducted by independent third-party specialists.
• Incident Response: We maintain a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you in accordance with applicable regulatory obligations.

cika4d uses cookies and similar tracking technologies to operate the Platform, improve user experience, and for security and analytics purposes. Cookies are small text files stored on your device when you visit the Platform.

10.1 Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, security cookies, and cookies that remember your login state. They cannot be disabled without disrupting Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data on how users interact with the Platform — which pages are visited most, where errors occur, and how users navigate through the site. This data helps us improve the Platform experience.
• Functional Cookies: Allow the Platform to remember your preferences — such as language settings, game display preferences, and responsible gambling configuration.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set where you have given your consent.

10.2 Managing Cookies. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the Platform. For marketing cookies, you may also update your preferences within your Account settings at any time.

As a Data Subject, you hold the following rights with respect to your Personal Data held by cika4d. To exercise any of these rights, please contact us using the details provided in Section 15. We will respond to all legitimate requests within thirty (30) days of receipt.

cika4d operates a strict 21+ age policy. The Platform is not directed at, and does not knowingly collect Personal Data from, persons under the age of 21. All prospective users must confirm that they are at least 21 years of age during registration, and this is verified through our KYC process.

If cika4d becomes aware that Personal Data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete that data and close the associated Account. Any balances held in such an Account will be handled in accordance with our Terms & Conditions and applicable law.

Parents and guardians who believe that a minor may have accessed the Platform should contact our support team immediately so that appropriate action can be taken without delay.

In the course of providing the Platform and its services, your Personal Data may be transferred to, stored in, or processed in countries outside of Malaysia. This may occur where our game studios, payment processors, cloud infrastructure providers, or KYC partners are located in other jurisdictions.

Where such international transfers occur, cika4d takes steps to ensure that appropriate safeguards are in place to protect your Personal Data — including contractual clauses that require the recipient to apply equivalent data protection standards to those applicable under Malaysian law and this Policy.

By using the Platform, you acknowledge and consent to the transfer of your Personal Data to other countries in the manner described in this Section, subject to the safeguards described above.

cika4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When material changes are made, we will update the "Last Updated" date displayed at the top of this page and, where practicable, notify active Platform users by email or in-platform notice.

Your continued use of the Platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We strongly recommend that you review this Policy periodically. The most current version is always available at https://cika4d.click/privacy-policy.

If you do not agree with any revision to this Policy, you should cease using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, or if you wish to exercise any of your data subject rights as described in Section 11, please contact us through the following channels:

When submitting a formal data rights request, please include: your full registered name, the email address associated with your cika4d Account, a clear description of your request, and a copy of your identity document for verification purposes.

You also have the right to lodge a complaint with your national data protection supervisory authority if you believe your Personal Data has been processed in a manner that violates applicable data protection law.